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Returns & exchange

Our team has worked hard to design a long lasting product you’ll love. However if you feel unhappy with the product you received you may choose to either change the product into another one in stock or return it. We work with low margins to be able to offer you an affordable product. That’s why we need to charge you the shipping costs for exchange or return.

Exchange

The most common reason for returning an item is receiving the wrong size. To avoid that, we have attached our size chart to every product page as a picture. We advise and encourage you to take your measurements carefully so your order will reflect the right size. This in turn will save CO emissions caused by extra logistics if the product needs to be changed.

If you would love to change the product, don’t worry: we have a 14 days exchange policy (except for pre-sale items). Please follow the following guidelines:

  1. Send us an e-mail to info@iluut.com with the subject EXCHANGE and please write the following information to the e-mail:                                       
  • Your name, address and phone number
  • The reason why you want to change the item + the product and size you        would like to receive instead
  1. We’ll answer to your e-mail within two working days and inform you when the new item will be shipped to you.
  2. Kindly pack your order back to the original packaging and wait for the courier to pick up the parcel.
  3. We’ll send you a return invoice worth 7 € and invoice the logistic cost for the new item’s delivery.

    Return

    After you have received your order, you have 14 days to return your purchase (except for pre-sale items).

    1. Send us an e-mail at info@iluut.com with the subject RETURN and please write the following information:
    • Your name, address and phone number  
    • The reason why you want to return the item
    1. We’ll answer to your e-mail within two working days and give you instructions.
    2. Kindly pack your order to its original packaging and wait for the courier to pick up the parcel.
    3. We’ll send you a return logistics invoice worth 7 €. Please note that the shipping costs of your original order are non-refundable.